The New Guest consultation.
The New Guest consultation is a $150 appointment for anyone who hasn’t been assessed at Glow before. Ninety minutes with a registered nurse — your history, a close examination of your skin, a plain-language discussion of what it shows, and a written plan you keep. Whether you book any treatment afterwards is a separate decision, made later.
Is this the one for me?
This is the first appointment. Most people arrive having already spent money on something that didn’t suit them, and wanting to know what is actually going on before committing to anything else. That is the job this appointment does.
It suits you whether you have a specific concern or just a sense that what you’re doing isn’t working. You don’t need to arrive knowing what you want done — working that out is the point of the ninety minutes, not a prerequisite for booking them.
If you already have a plan from Glow, this isn’t the one — the Current Guest appointment reads your existing plan against where your skin is now. And if you’d rather read first, before you book covers the things people ring up to ask.
One thing to know before you come: arrive without makeup. The nurse needs to see your skin clearly, so a bare face is worth more than a tidy one.
Where the ninety minutes actually go.
Forty of them pass before anyone looks at your skin. That isn’t padding — it is history, medications and every product currently on your face, because a reading of your skin that ignores what has been done to it is a guess with better lighting.
Nothing is recommended until the assessment is finished.
What you have used, what you have tried, what changed and when — plus your health, your medications and the products on your face now. You do most of the talking, and the first thing that happens is the pressure to proceed with anything coming off the table.
A close look at what your skin is actually doing now — texture, congestion, pigmentation, redness — rather than what a label or a trend says it should be doing. Documented as found on the day.
What the assessment shows, in plain language. That includes what is not clear — if the honest answer is uncertain, that is what gets said.
What suits your skin, in what order, over what period — including what to leave alone. Walked through with you, saved to your record so you can read it again later, and yours to keep. Your questions come last, and they are not rushed.
Two hours are held.
Most appointments use about ninety of those minutes. The spare half hour is not padding — it is there so that a consultation which needs longer can simply take longer, without the next person waiting or yours being cut short.
The appointment is ninety minutes because that’s what a proper read of your skin takes, not fifteen minutes and a menu.
What do I leave with?
A written skin plan: what the assessment found, what suits your skin, in what order and over what period — including what to leave alone. It is a map, not a mandate, and nothing in it obliges you to book anything.
What a plan contains, and how it works between appointments, is set out on skin plans.
- Price
- $150
- Duration
- 90 minutes · two hours held
- You leave with
- A written skin plan
- Treatment afterwards
- Optional
The fee is not credited against later treatment. The $150 pays for the assessment and the written plan — they are the product, not a pathway to one. Every price Glow charges is published on pricing before you book.
Forty minutes before anyone looks at your skin.
Ninety minutes with a registered nurse in Springvale — $150, a written plan, and no decision required on the day.
The questions people don’t ask out loud.
The ones people think before a first appointment and mostly don’t say.
Will I be talked into something?
No, and the appointment is built so that it cannot happen. The first thing the nurse does is take the pressure to proceed off the table, and nothing is recommended until the assessment is finished. The $150 pays for the assessment and the plan — they are the product, not a way into one.
Do I have to decide on the day?
No. The appointment ends with your questions and, if you want it, a decision — but leaving with the plan and booking nothing is a normal way for it to end. The plan is written down and it goes with you either way.
What if I can’t afford what the plan says?
Say so, and say it early. A plan you cannot act on is not a plan, and the order things are done in is usually more flexible than the list makes it look. Everything Glow charges is published on the pricing page before you book.
What if the answer is that nothing needs doing?
Then that is the plan, and it is worth the $150 to know it. Sometimes the honest answer is to change one thing at home and come back in a season. An assessment that can only end in a recommendation is not an assessment.